We are an Elite Support Certified Dealership!
On behalf of all the team at Daimler Trucks Melbourne Somerton, we are thrilled to announce our recent Elite Support Certification!
What is Elite Support you ask? Elite Support is a joint initiative by Daimler Truck and Bus and the Daimler Truck dealer network that will deliver a new level of service for customers of Mercedes-Benz, Freightliner and Fuso in Australia. The aim of Elite Support is to maximise vehicle uptime with rapid diagnosis though ‘Express Assessment’, consistent communication and robust parts availability, as well as a premium in-dealership experience. In order to achieve Elite Support certification, Daimler Truck dealerships must satisfy more than 126 criteria, providing specific standards in a variety of areas.
Dealer Principal Kirstin Hoskin accepted the certification award on behalf of the dealership and praised the team’s dedication to achieving this vision.
“We saw this as an important first step towards improving the experience for our customers and making Elite Support an integral part of our company culture, with this improved set of standards, whenever our customers need parts, service or maintenance they can trust in us as a valued business partner,” Kirstin said.
“Our continued goal is to deliver better value and faster turnarounds with unmatched aftersales support. This can only be possible through continuous improvement and a commitment to improving the experience for our customers.”
As only the second dealership in Australia and first of the major metro dealers in the network to have achieved certification, we are well on our way to delivering a point of difference to our customers and ultimately leading the industry to new benchmarks.
Congratulations again to everyone here at Daimler Trucks Melbourne Somerton on this achievement.
So come on down and see for yourself! We can’t wait for our customers to experience the Elite Support difference!
From left: Greg Lovrich, Gavan Walsh, Maree Harvey, Kirstin Hoskin, Daniel Whitehead, Stephen Downes, Charles Elliot
Last updated 28/11/2017