On behalf of all the team at Daimler Trucks Somerton, we are thrilled to announce our Elite Support Certification!
What is Elite Support you ask? Elite Support is a joint initiative by Daimler Truck and Bus and the Daimler Truck dealer network that will deliver a new level of service for customers of Mercedes-Benz, Freightliner and Fuso in Australia. The aim of Elite Support is to maximise vehicle uptime with rapid diagnosis though Express Assessment, consistent communication and robust parts availability, as well as a premium in-dealership experience. In order to achieve Elite Support certification, Daimler Truck dealerships must satisfy more than 126 criteria, providing specific standards in a variety of areas.
“Our continued goal is to deliver better value and faster turnarounds with unmatched aftersales support. This can only be possible through continuous improvement and a commitment to improving the experience for our customers.”
As only the second dealership in Australia and first of the major metro dealers in the network to have achieved certification, we are well on our way to delivering a point of difference to our customers and ultimately leading the industry to new benchmarks.
Congratulations again to everyone here at Daimler Trucks Somerton on this achievement.
So come on down and see for yourself! We can’t wait for our customers to experience the Elite Support difference!
All Elite Services Certified locations participate in Express Assessment which is a commitment to provide a preliminary diagnosis and communication to the customer within two hours of a truck arriving at the dealership. Express assessment is a process, not a program. It is intended to become part of the way our service department performs its day-to-day work. We commit to: communicate a preliminary diagnosis, check part availability and provide an estimate of cost and repair time.
The ultimate goal of the Elite Services Network is maximising vehicle uptime. Every Elite Services dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
Our technicians receive continual training from the experts. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Services certification must meet 137 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Focus Parts, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Service Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.